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FAQ

    1. Company Capabilities

  • Q: Are you a trading company or manufacturer?

    A: We are an integrated industrial & trading enterprise, with self-owned factories and strategic mill partnerships to ensure stable quality and supply.

  • Q: Do you have quality certifications?

    A: Yes, we are ISO 9001 certified and provide mill test certificates (MTC) + third-party inspection reports (e.g., SGS).

    • 2. Product-Related

  • Q: What steel products do you supply?

    A: We specialize in hot-rolled H-beams, I-beams, wire rods (coiled rebar), cold/hot-rolled coils, plates, etc., and offer custom processing (cutting, bending).

  • Q: Do your products meet international standards?

    A: Our products comply with GB, ASTM, EN, JIS, etc., and relevant test reports can be provided.

    • 3. Pricing & Delivery

  • Q: Is your price VAT-inclusive? How is pricing determined?

    A: Quotes can include 13% VAT or be FOB/CIF. Prices fluctuate based on market conditions, order volume, and terms.

  • Q: What is the minimum order quantity (MOQ)?

    A: Standard products: 1 container (~25 MT); custom processing MOQ depends on requirements.

    • 4. Logistics & After-Sales

  • Q: What is the lead time?

    A: Standard products: 7-15 days; customized items require 20-30 days (negotiable based on complexity).

  • Q: How are quality issues resolved?

    A: We offer "quality-first compensation" and a clear after-sales process. Third-party inspection is available for disputes.

    • 5. Customization Services

  • Q: Do you offer custom steel processing? What types of processing are available?

    A: Yes, we provide various processing services, including cutting (flame/laser), bending, punching, welding, and surface treatment (sandblasting, galvanizing). Production can follow client drawings or specifications.

  • Q: What is the lead time for customized products?

    A: Standard processing (e.g., cutting/bending) takes 5-10 working days; complex processing (e.g., welding/special coatings) may require 15-30 days (subject to technical evaluation).

    • 6. Export-Related

  • Q: Do you have export experience? Which regions do you mainly export to?

    A: We have extensive export experience, with key markets in Southeast Asia (Vietnam, Indonesia), the Middle East (UAE, Saudi Arabia), Africa (Nigeria, South Africa), and South America (Brazil, Chile).

  • Q: Are there special requirements for export packaging?

    A: We offer standard export packaging (anti-rust paper + bundling + wooden pallets) and can customize solutions (e.g., container reinforcement/waterproofing) upon request.

    • 7. Payment & Contracts

  • Q: What payment methods do you accept? Is LC acceptable?

    A: We accept TT, LC (Letter of Credit), etc. New clients typically pay 30%-50% deposit, with the balance before shipment.

  • Q: How are contracts signed? Do you provide templates?

    A: We supply bilingual (CN/EN) contracts covering specifications, price, delivery, and quality terms. E-signature or hard copy signing is available after mutual confirmation.

    • 8. Technical Support

  • Q: Can you advise on steel selection?

    A: Our technical team assists in material selection (e.g., load capacity/corrosion resistance) and provides comparative data on performance.

  • Q: Do you allow on-site inspection or loading supervision?

    A: Yes, clients or third-party inspectors can verify goods pre-shipment or supervise loading (requires advance notice and fee coverage).